Secretary - the company card

Phrases that we say

The visitor who has entered into the reception office, a lot will tell greetings and manner of your behavior at the meeting. From the first moments it becomes clear who you are: a limited liability company employee, who had not really something you can be considered, or a pro, which is no coincidence entrusted the post closest Assistant boss.

So, when the guest comes at the reception, you get up to meet him and start a conversation. In no case do not say, "How can I help you?". Similar phrases more appropriate for staff (waiter, attendant, doorman, etc. N.). First of all, friendly (but not flattering!) Who are you? "Good afternoon, I - Secretary Director, So-and-so." (Name) With these same words to begin the conversation, answering a phone call. Be sure to rehearse what voice, what intonation you utter that phrase.

Outstanding American Harvey Mackay manager created from burned-out company corporation facing tens of millions of dollars, said: "... Every member of our staff is fully aware that courtesy and attention to detail are considered to be absolutely necessary. That's why, when you turn on the phone in our company, you hear a pleasant voice, which felt friendly smile, and if you have already appealed to us, it is very likely that the telephone learns your voice and call you by name even before you do have time to introduce myself. " Is not it makes a good impression?

Meeting the visitor, do not forget: you are now on the "front line" of the company. Of your voice, the tone, in a manner of speaking judge the whole organization. Call or visit to your company - is the result of work of many departments: foreign relations, marketing, advertising. Is it possible to destroy the work of his team?

Turning to the partner by phone, often pronounced "you suffer from ..." Why this humiliating phrase? You speak not as a supplicant, but as an equal partner who can tell something important and something interesting to offer. Start a conversation with a friendly greeting and representations that are the basis of a desired effective contact.

customer discontent may be due to the fact that, in violation of its authority, the Secretary-something denies client 'NN you will not accept! "Any negative answer should be no more than a convincing explanation of delays or inappropriateness of the request:" I NN so compiled a schedule of the day, he can not accept those who do not set up a meeting in advance. But he suggests to meet with you next week. I ask you to call first - here's my card. "

internal subordination

Should the Secretary knock before you enter to the head, if his office visitors? It should be one to discuss this issue with the boss. Pay attention to the fact that knock on the door Secretary prevent more than its appearance. If necessary, file a drink, to deliver an urgent message we must enter quietly, without attracting attention (look and knock heels included), when it is not necessary to apologize. Any question that you have to ask, you need to write on a piece of paper and put in front of the boss.