The functional responsibilities of the collector in the banking industry

Market

Customers of banks, insurance companies, telephone operators, retail chains, any other companies selling goods on credit. The collector can operate in either the bank or insurance company, and represent the interests of the bank on the part of the debt agency (Agency for debt collection) or a law firm, provider of collection services.

The value of the dictionary "collector" - a tax collector, debt; collector.

Distinguish «soft collection» and «hard collection». Soft collection - recovery of debts at an early stage (30 to 90 days from the date of occurrence of the debt). The collector makes contact with the customer - by phone, by using SMS, letter or e-mail, Recalling the obligation to repay the debts. Hard Collection - debt collection at a later stage (from 90 days). At this stage, before the collector seeks to encourage major debtors to the repayment of a loan before they will be classified as "bad debts." Actions may include both telephone calls and personal meetings with debtors.

Duties collector

Consumer loans are now becoming more and more popular, but not all borrowers in good faith. According to official data, about 3% of the debts are considered "hopeless" for consumer loans, according to experts of their number reaches 7-8%. At the same time, business is interested in long-term relationships c customers, and this requires a modern approach to debt collection. The company's mission - to recover their money, not losing a customer. It is here that come into play sewers.

Begin collecting debts as early as possible. Debt is easier to prevent than to pull them from the "bad." It is advisable to remind the client of the need to make a payment for a day or two before maturity - even before the debt arose. Such a reminder is sent to the customer via e-mail, using SMS, or made a phone call.

Actively working with arrears of 30 days: making phone calls, doing rigorous reminders; receivables more than 90 days require a transition to methods of hard collection: regular calls and personal meetings with the client.

The collector must be persistent and sometimes verypersistent, be able to hold its position clearly and stick to it, reaching the goal. It should be polite and tactful. The collector should not become the enemy of the client. Often people feel backed into a corner: time goes on, run over penalties for late payment, and the possibility of exit from the situation just does not see. The task of the reservoir - to help people understand the pattern of payments, the budget plan and the debt repayment scheme, to find embodiments of regular payments to pay off the debt.

The working day starts with a collector database viewing and drawing up a list of calls or visits a day. If we are talking about the visits and meetings of the appointment, you must call the debtor in advance to ensure that it can reach to the specified address. When it comes to hard collection, the collector can make a day to ten visits. If will travel long distances (e.g., area), number of visits may be reduced to three or four per day.

The visiting team, usually two people. In the event of misconduct on the part of the debtor, collectors may call to be present at the visit of representatives of law enforcement agencies.

Fee manifold depends on the number of calls / visits, as well as their efficiency. When the hard work of this profession can be quite profitable. It is worth noting that in his work he collector has to do with money - it only convinces the customer to pay the debt through a bank.

This is a great position because: it involves dealing with people, a fruitful exchange of experience in the team, the creative component. Despite the fact that collectors communicate with customers in advance spelled scenarios, each person and each situation is unique. It is a dynamic work involving travel to meetings at the customer's premises, including in the regions. Collectors are constantly learning, adopt the valuable practical experience from their colleagues and become vitally important skills that are applicable in any field involves working with people.

Required skills

Candidate for the post of collector must possess good communication skills - be flexible, but at the same time firm, set clear goals and aggressively to achieve results, to understand human psychology. Welcome experience in the financial or banking institutions.

collector profession appeared not so long ago, so no one expects to see a candidate with extensive experience in this field. The bulk of the skills acquired during the work, including the staff are familiar with the financial or banking product, with whom he will work.

Additional requirements: mobility, willingness to work with the bank's clients in the region, the ability to work in a team. The candidate for this position must love working with people, able to make decisions quickly, to be ready for any situation. You need to have basic computer skills, able to work with databases. Knowledge of a foreign language is not necessary.

Education. In order to qualify for the position of the collector, is welcome in economics, finance or law. But this requirement is not mandatory. Approach education with pedagogical bias or psychologist diploma. If the candidate has no higher education, but shows excellent communication skills and knowledge of human psychology, it can also take on this position.

Increase in the company. The maximum career growth in this area - to become the leader of one of the departments: soft-collection, hard-collection, legal, or to lead the entire collection service.

Further growth. Working collector, a person expands their horizons, acquiring a wealth of practical experience in dealing with people, knowledge of credit products and legal aspects. The accumulated experience allows to find employment in many areas - continue to work in a bank, engaged in direct banking product, or go to another sector, for example - the sale or service.

Related roles

Lawyer. Collection services are beginning to have some law firms, where debts are working with lawyers, providing support for legal cases. Nevertheless, the decision of the court - the most extreme and the most ineffective debt collection measure. Collector task - to take preventive measures and to collect debts at an early stage. In contrast to the lawyer, the collector needs to know only the most necessary and often used the provisions of the law.

prospects

On the consumer lending market grows, the number of debts, which means that the demand for professionals collectors will only rise. Competition in this area is still small, because in such a short time on the market simply could not appear reservoirs with significant experience, so feel free to join in the game and succeed!